Fiido C11 Pro: Lightweight, 104km Long Range, IP54 Waterproof

All measurements are provided in mm unless otherwise stated.

Rider heights	5'1" (155cm) - 6'5" (195cm)
Wheel size	CST 700 × 40C
A - Seat tube	450
B - Seat tube angle	73°
C - Head tube	190
D - Head angle	70.5°
E - Top tube length	605
F - Standover height	572
G - BB drop	68
H - Rear centre	468
I - Wheelbase	1115
J - Reach	398
K - Stack	676
L - Maximum seat height	1050
M - Minimum seat height	790
N - Rear rack height	755
O - Total length	1820
P - Handlebar height	1150
Q - Handlebar length	670
R - Rear rack load	55.1 lbs (25kg)
S - Rear rack outer length	300
T - Rear rack width	128
U - Basket mount spacing A	36
V - Basket mount spacing B	70

Changing your mind

For eligible online purchases delivered in the United Kingdom, you may notify us at support@solomesrls.it that you wish to cancel within 14 days after the day the goods are delivered. After notifying us, return the goods within the applicable legal return period and follow the return instructions supplied by support.

Return authorisation

Contact us before shipping a return. We will provide the correct return destination. The address displayed under Seller Information is not a consumer return warehouse, and unauthorised parcels sent there may not be accepted.

Condition of returned goods

You may inspect the product in a manner comparable to what would reasonably be permitted in a shop. You are responsible for diminished value caused by handling beyond what is necessary to establish the product's nature, characteristics and functioning. Keep the original packaging and protective materials until you are satisfied with the purchase.

Return costs

For a change-of-mind return, you are responsible for the direct return cost unless FLOOM® confirms otherwise in writing. For verified faults, damage on arrival or incorrect goods, we will provide a legally appropriate remedy and cover reasonable authorised return costs where required.

Refunds

Eligible refunds are issued to the original payment method. We may wait until the goods are received or until satisfactory evidence of return is supplied, where permitted. Refund timing after issue also depends on the payment provider. Standard outbound delivery charges paid by the customer, if any, are treated in accordance with applicable law; premium delivery upgrades are not necessarily refundable beyond the standard-delivery amount.

Faulty or misdescribed goods

Nothing in this policy limits rights relating to goods that are faulty, unsafe, not as described or not fit for purpose. Contact support@solomesrls.it with your order number, explanation, photographs and video where relevant.

Service area and price

We currently sell and deliver this offer to addresses in the United Kingdom. Standard shipping is free unless another charge is clearly disclosed before the order is placed.

Processing and transit

Orders are normally prepared within 1–2 business days. Estimated delivery after dispatch is 5–10 business days. The e-bike is dispatched from China.

Estimates and delays

Delivery dates are estimates rather than guaranteed appointments. Customs processing, public holidays, carrier disruption, severe weather, remote destinations and address problems may cause delays. We will communicate material delays where information is available.

Address accuracy

The customer must provide a complete and accurate delivery address. Contact support immediately if a correction is required. We cannot guarantee changes after processing or dispatch and may charge reasonable costs caused by an incorrect address or refused delivery where legally permitted.

Inspection on delivery

Inspect the package promptly. Photograph visible damage before opening and retain the packaging. Report loss, significant damage or missing components promptly so that we can investigate with the carrier and offer an appropriate solution.

Warranty period

SOLOME S.R.L.S., trading as FLOOM®, provides a two-year commercial warranty for manufacturing defects in the C11 Pro e-bike, beginning on the delivery date. The frame is covered for the same two-year period.

What is covered

The warranty applies to defects in materials or workmanship arising under normal and intended use, subject to assessment and proof of purchase. The remedy may include diagnosis, replacement parts, repair, replacement or another appropriate solution.

What is not covered

• Normal wear, including tyres, tubes, brake pads, chains, cassettes, grips and similar consumables.
• Damage caused by accidents, impact, neglect, misuse, overloading, corrosion, water exposure beyond the stated rating or improper storage.
• Incorrect assembly, unauthorised modification, speed derestriction or repairs performed without approval.
• Commercial rental, racing, stunts or use outside the intended urban-riding purpose.
• Expected battery-capacity reduction from age and use, unless a manufacturing defect is established.

Making a claim

Email support@solomesrls.it with the order number, serial number, description of the problem, clear photographs and video where useful. Do not dismantle or return the bike until instructions are provided.

Legal rights: This commercial warranty is provided in addition to mandatory consumer rights. It does not exclude, restrict or replace any remedy that cannot lawfully be limited.

Who controls your information

SOLOME S.R.L.S., trading as FLOOM®, is responsible for the personal information described in this notice. Privacy requests can be sent to support@solomesrls.it.

Information we process

Depending on how you use the store, we may process your name, contact information, delivery and billing addresses, order history, customer-support messages, device and browser data, IP address, cookie identifiers, marketing preferences and fraud-prevention information. Payment providers process payment credentials; we do not normally receive complete card details.

Why we process it

• To process payment, fulfil orders, provide tracking, returns, repairs and customer support.
• To maintain store security, prevent fraud and comply with legal, tax and accounting duties.
• To improve the website and measure performance.
• To send marketing where consent or another lawful basis applies, with an option to unsubscribe.

Service providers and international transfers

Information may be shared with Shopify, payment providers, fraud-prevention services, warehouses, manufacturers, carriers, analytics providers, customer-support providers and professional advisers where necessary. Because the seller is based in the United States and fulfilment is from China, information may be processed outside the United Kingdom. Appropriate contractual or other safeguards will be used where required.

Retention and rights

Information is kept only as long as reasonably necessary for the stated purposes, legal obligations, disputes and fraud prevention. Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection and may withdraw consent. You may also complain to the UK Information Commissioner's Office.

Security and updates

Reasonable organisational and technical safeguards are used, but no internet transmission is completely risk-free. This notice may be updated when practices, service providers or legal requirements change.

Seller and contract

The seller is SOLOME S.R.L.S., trading as FLOOM®. An order is an offer to purchase. A binding sales contract is formed when we accept the order, normally by confirmation or dispatch. We may cancel and refund an order affected by an obvious pricing error, suspected fraud, payment failure, stock unavailability or an inability to deliver.

Product information and pricing

We take reasonable care to describe products accurately. Screen colours and minor production details may vary. Prices and charges shown at checkout apply to the order. Any applicable taxes or import treatment will be handled as stated at checkout and under applicable law.

Payment

Payment is processed through the methods displayed at checkout. The customer confirms that they are authorised to use the selected method. Payment services may conduct security or fraud checks.

Use and safety

The customer is responsible for correct assembly, pre-ride inspection, maintenance, safe operation and compliance with applicable road, age, helmet, registration and insurance requirements. Follow the product manual and do not modify speed or safety systems.

Liability

Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer remedies. Subject to those rights, neither party is responsible for losses that were not reasonably foreseeable when the contract was formed.

Events outside reasonable control

We are not responsible for delay caused by events outside reasonable control, but this does not remove obligations or remedies that apply under mandatory consumer law.

Applicable rights

These terms do not deprive United Kingdom consumers of mandatory protections that apply to their purchase. If a provision is invalid, the remaining provisions continue to apply.

What cookies do

Cookies and similar technologies help the Shopify store operate, remember selections, secure checkout, prevent fraud, understand website use and, where permitted, personalise advertising.

Cookie categories

• Strictly necessary: required for core functions such as security, cart, checkout and consent preferences.
• Functional: remember optional preferences and improve store features.
• Analytics: help measure visits, performance and how pages are used.
• Advertising: support campaign measurement and personalised or frequency-limited advertising.

Your choices

Non-essential cookies should be used according to the consent choices presented by the store. You can change available choices through the store's cookie settings and can also control cookies through your browser. Blocking necessary cookies may prevent parts of the store or checkout from working.

This information describes categories rather than an exhaustive live cookie inventory. Shopify and installed apps can change the exact cookies used, so the store's consent configuration and cookie list should be reviewed whenever apps or tracking tools are changed.

Trading name

FLOOM®

Legal entity

SOLOME S.R.L.S.

Entity type

Italian simplified limited liability company (S.R.L.S.)

Registered office

Via Lauro 2, 87029 Scalea (CS), Italy

Customer support

support@solomesrls.it

Sales territory

United Kingdom

Returns: This registered-office address is not a consumer return warehouse. Contact support@solomesrls.it and obtain return instructions before sending a product.